1. Overview
Okular LLC ("Okular," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website (okularservices.com) or use our Services, including game server hosting and the remote file management platform.
Please read this policy carefully. By using the Services, you agree to the practices described here. This policy is incorporated into and subject to our Terms of Service.
2. Information We Collect
2.1 Information You Provide Directly
- Contact information — Name, email address, and phone number provided when you contact us, sign up for services, or submit support requests.
- Billing information — Payment transactions are handled by third-party processors. We receive limited billing data such as transaction IDs, payment status, and the last four digits of a card where provided by the processor. We do not store full payment card numbers.
- Communications — Emails, support messages, and other correspondence you send to us.
- Account credentials — Usernames and hashed passwords where account registration is required for a Service.
- Discord account information — When you sign in with Discord, we receive your Discord user ID and username, and your display name and avatar where Discord provides them. We also keep the roles Okular has given your account.
- Purchase, agreement and cancellation records — When you buy or extend a service, or cancel or un-cancel a subscription, we record:
- what you bought and the amounts held and charged;
- the exact terms you accepted and their version, and when you accepted them, from which account;
- the IP address and device (browser and operating system, as reported by your browser) you used.
2.2 Information Collected Automatically
- Log data — IP addresses, browser type, operating system, referring URLs, pages viewed, and timestamps collected by our web server and infrastructure.
- Usage data — Actions taken within the remote file management platform (e.g., file operations, login events) for security, auditing, and version history purposes.
- Service activity records — A record of what happens to the services you buy, such as each step of a server backup (queued, started, verified, stored, restored, deleted) and the notices our staff receive about it.
- Server telemetry — Resource usage and the measured size of your hosted servers. We use it to operate the Services and to price backups.
- Cookies and similar technologies — See Section 7 for details.
2.3 Files and Content You Upload
When you use the remote file management platform or game server hosting, you may upload files, scripts, and configurations ("Your Content"). We process and store this content solely to provide the Services. We do not access or review Your Content except as necessary for technical support, security response, or legal compliance.
2.4 Server Backups and Your Players' Data
If you buy a server backup, we store a copy of your server's FiveM files and its game database. These can contain personal data of your server's players, such as player identifiers, names and in-game records.
- For that data, you, the server operator, decide what is collected and why.
- Okular stores and restores it only on your instructions, to provide the Services.
- Players who want to exercise privacy rights over it should contact you; we will help you respond.
Backups are stored encrypted in Amazon Web Services in the United States. They are not accessed except to restore them, for technical support, or for legal compliance.
3. How We Use Your Information
We use the information we collect to:
- Provision, operate, maintain, and improve the Services.
- Process payments and manage subscriptions.
- Respond to support requests, questions, and communications.
- Send transactional and service-related communications (e.g., billing receipts, maintenance notices, and security alerts). These are not optional for active customers.
- Send optional marketing or product update emails, where you have opted in or where permitted by applicable law.
- Monitor for abuse, security threats, and violations of our Terms of Service.
- Comply with legal obligations and enforce our agreements.
- Keep records of purchases and agreements, to show what was agreed and to resolve disputes, chargebacks and legal claims.
- Conduct analytics to understand how the Services are used and improve performance.
We do not sell your personal data to third parties.
5. Data Retention
We retain personal data for as long as necessary to fulfill the purposes described in this policy, including the duration of your service subscription plus a reasonable period thereafter for legal, accounting, and dispute resolution purposes.
Server files and Your Content are retained for the duration of your active subscription. Upon account termination, we may retain data for up to 30 days before deletion, after which recovery is not possible. You are responsible for exporting any data prior to cancellation.
Server backups are kept for the storage term you paid for plus 7 days, then permanently erased. This applies even if your hosting has ended.
- Deleting a backup in the portal removes it from your account immediately. The stored copy is erased on the same schedule, 7 days after the term ends.
- If you make a verified privacy request to delete it sooner, we erase it within 30 days of verifying the request.
Purchase and agreement records are kept indefinitely, to show what was agreed, resolve disputes and chargebacks, and meet legal and accounting obligations. This covers:
- the terms you accepted, with the time, account, IP address and device of your acceptance;
- subscription cancellations and undos, with the time, account, IP address, device and any reason you gave;
- order and payment records;
- service activity records (such as the backup activity log);
- audit records of account and administrative actions.
Other operational and security logs are kept only as long as needed for security, troubleshooting and audit purposes.
6. Security
We implement industry-standard technical and organizational safeguards to protect your information, including encryption in transit (TLS), access controls, and infrastructure hardening. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords and promptly report any suspected unauthorized access.
In the event of a data breach affecting your personal information, we will notify you as required by applicable law.
8. Third-Party Services
The Services integrate with or link to third-party platforms including:
- Discord — For signing in to the portal. Subject to Discord's Privacy Policy.
- OVHcloud — For the dedicated servers that run hosted game servers. Subject to OVHcloud's Privacy Policy.
- PayPal — For payment processing, including subscriptions and server backups. Subject to PayPal's Privacy Policy.
- GitHub — For source code and deployment workflows. Subject to GitHub's Privacy Statement.
- Amazon Web Services (AWS) — For cloud infrastructure hosting, backup storage and email delivery. Subject to the AWS Privacy Notice.
- Large Language Model Providers — Where the AI agent feature is enabled, queries or context may be sent to third-party LLM API providers. No personally identifiable information will be included in such requests without your knowledge.
Okular is not responsible for the privacy practices of these third parties and encourages you to review their policies independently.
9. Children's Privacy
The Services are not directed to individuals under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at support@okularservices.com and we will take prompt steps to delete it.
10. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
- Access — Request a copy of the personal data we hold about you.
- Correction — Request correction of inaccurate or incomplete data.
- Deletion — Request deletion of your personal data, subject to our retention obligations. We keep the purchase and agreement records described in Section 5, because we need them to show what was agreed and to meet legal obligations.
- Portability — Request your data in a structured, machine-readable format.
- Opt-out of marketing — Unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us.
- Objection or restriction — Object to or request restriction of certain processing activities.
To exercise any of these rights, contact us at support@okularservices.com. We will respond within the timeframe required by applicable law (typically 30 days). We may need to verify your identity before fulfilling requests.
11. California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) may provide you with additional rights regarding your personal information, including the right to know, delete, correct, and opt out of the sale or sharing of personal information. Okular does not sell or share personal information as those terms are defined under California law. To submit a verifiable consumer request, contact us at support@okularservices.com.
12. International Users
Okular is based in the United States and the Services are operated from U.S.-based infrastructure. If you access the Services from outside the United States, your information will be transferred to and processed in the United States. By using the Services, you consent to this transfer. We will handle your data in accordance with this Privacy Policy regardless of where it is processed.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page and, where reasonably practicable, notify active customers by email. We encourage you to review this policy periodically. Continued use of the Services after the effective date constitutes your acceptance of the updated policy.
14. Contact
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Okular LLC — Privacysupport@okularservices.com
(866) 873-3957